Epay.Dallascityhall.com | City of Dallas Payment

Dallas City Hall Water Utilities Department serves to offer services vital to the health and safety of its customers.

Several methods are available to make a payment to Dallas City Hall Water Utilities Department

Pay in person

Payment of your bills can be done in person at dallascityhall offices. This is done by visiting the lobby located at City Hall Marilla Street, 2 D South. office hours are from 8am-5pm. You can also pay at any of the payment locations. There is a list of dallascityhall locations at which you can pay by

Pay Dallascityhall Bill online

This is done through epay.dallascityhall.com webpage. Make a one time payment or set up a recurring payment. This can be done on Dallascityhall system called ePay. You can pay with a credit card or perform a bank transfer. There is a program “Go green Go paperless” which encourages customers to use electronic billing and payments. This payment method helps to ensures that

The process to pay online is

Enter your user ID and password at this URL: epay.dallascityhall.com
Click on the “Log on” button
Once you are through with the transaction a page will be displayed with a confirmation number. Print this page for your records. The confirmation number is used to track your bill payment.

How to register for ePay

If you haven’t registered to use the online portal, click on “Sign up for ePay” button. You should have your bill statement handy to assist you in registering. If you need any assistance, call our customer service department on the numbers below.

Fill in your utility account number at epay dallascityhall page.
create a user ID and password. Retype the password
Enter your email address. This is how you will be receiving correspondence from us.
Type in your name/ company name. This should be typed as it appears on your bill.